F&Qs
Frequently Asked Questions
For any questions or concerns, email us at ApproNeo.Store@gmail.com. We strive to respond to all inquiries within 48 business hours.
If you experience an issue with your order, such as receiving the wrong item or damage during transit, contact us immediately at ApproNeo.Store@gmail.com with your order number and a detailed description of the issue. We will assess the situation and determine the best possible resolution, but we are not obligated to offer refunds.
Yes! Once your order has been processed and shipped, a tracking number will be sent to the email provided at checkout.
Orders are processed and shipped within 1 to 3 business days, typically arriving within 2 to 4 business days. Delivery times may vary depending on your location, shipping carrier, customs processing, and unforeseen circumstances. We are not responsible for delays caused by the shipping carrier, weather conditions, or customs delays.
If your item arrives damaged or defective, contact us at ApproNeo.Store@gmail.com within 7 days of delivery. Include your order number, photos of the damage/defect, and a detailed description. We may offer a resolution such as a replacement, store credit, or another solution at our discretion. Please note, we do not offer refunds.
We do not accept returns under any circumstances. All sales are final. Exceptions may apply for damaged or defective items, as described above.
Refunds are not issued under any circumstances. In the case of damaged or defective products, we may offer replacements or store credit at our discretion, but we are under no obligation to provide a refund.
We accept major credit and debit cards. Payments are processed securely through third-party providers.
Once an order is placed, it cannot be canceled. Please ensure all details are correct before completing your purchase.
Sales tax is applied at checkout based on your location, as required by law.